Frequently Asked Questions
What should I wear?
Attire is casual. As the Pottersburg Bridge is an outdoor venue and can be breezy at times, we recommend that you bring a jacket or wear extra layers, if desired.
What is your purchase policy? Can I get a refund once purchased?
Due to the nature of the events, no refunds or credits will be given if the participant is unable to attend. If you are unable to join us, we recommend that you transfer your reservation to someone else. Please respond to your event confirmation email or call our office at (937) 642-6279 with the new guest’s information at least 24 hours prior to the event.
What is your weather policy?
All events proceed rain or shine. Although the Pottersburg Bridge is covered, we recommend that you dress for inclement weather. In the case of an event being postponed due to circumstances beyond our control, the Union County Convention & Visitors Bureau will reschedule said event and all purchases will be honored for the rescheduled future event date. No monetary refunds will be issued. If a guest is unable to attend the rescheduled event, the Union County Convention & Visitors Bureau will issue a credit for the original purchase amount, for the guest to use toward another Dine on a Covered Bridge Trolley Tour Series.
If my friends purchase tickets separate from me, will we be able to sit together?
Yes, both the trolley and meals are open seating.
May I park at the Pottersburg Bridge, if I’m mostly just interested in the dining component of the experience?
As parking is limited and often unsafe, we do not allow participants to park at the Pottersburg Bridge. Please park your vehicle at a participating winery/brewery location and enjoy the covered bridge tour and comprehensive experience.
Can you accommodate dietary restrictions?
Yes, please indicate any dietary restrictions in the comments section when making your reservation and we will attempt to accommodate your request.
Are the Dine on a Covered Bridge events family-friendly?
Although we enjoy showcasing the fun family-friendly options in Union County, the new Dine on a Covered Bridge Trolley Tour Series is an adult-focused event.
Will there be beverages available for purchase?
Unfortunately, we are unable to serve alcoholic beverages on the Pottersburg Bridge. Each attendee will receive a beverage token for use at a participating winery/brewery. Additional drinks are available for purchase at all participating wineries/breweries.
What can’t I bring to the event?
Prohibited items include, but are not limited to:
Outside food and beverages
Weapons (i.e., knives, pepper spray, stun-guns, any concealed weapons, firearms, etc.)
Fireworks, smoke bombs, etc.
Unapproved pamphlets, handouts, advertisements, etc.
Other items as determined by the Union County Convention & Visitors Bureau
If staying overnight, please check luggage at hotel, prior to arrival.
What are the COVID protocols?
The Union County Convention & Visitors Bureau is committed to your safety. The Dine on a Covered Bridge Trolley Tour events meet all guidance and requirements set out by the State of Ohio, Union County, and the Center of Disease Control and Prevention (CDC).
Guests are advised to wash their hands frequently using the on-site restrooms and use hand sanitizer dispensers between hand washing.
Catering staff is trained to mitigate the spread of COVID-19 and all protocols for food handling and preparation meet current Public Health – Ohio, Union County, and FDA guidelines.
All transportation and dining areas will be cleaned and disinfected preceding events.
Stay home if you are feeling ill or if you have been around anyone who is.
Will photos be taken and/or used for promotional purposes?
By purchasing a ticket, you consent to the Union County Convention & Visitors Bureau’s commercial, journalistic, and internal use of any media image, audio or visual, taken by, on behalf of, or for the use of the Union County Convention & Visitors Bureau during the event.